I work for a major educational institution and and looking for suggestions on a software/service request and management platform. We would like to streamline the process of requesting software through some sort of form system. This way all software and service requests are tracked and documented. We would then like a system to manage the licenses for that software. This way we can audit it and see what is due for renewal, what software is being used where, and so on.
Does anyone have a solution of method for achieving this through either a homegrown solution or purchased product?