Apple’s Favorite Anti-Right-to-Repair Argument Is Bullshit

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30 comments

  1. MagnesiumBlogs

    |Author

    Safety? SAFETY?

    (1) Not having a reliable, working device is a safety issue.
    (2) Working on repair in many other industries has safety concerns (e.x. automotive), yet you don’t see car companies scrambling to ban DIY car repai… oh wait they do.

  2. Tamazerd

    |Author

    I just checked and it’s a 2h one way drive to my nearest “apple approved” service center. Apple even required me to log in with my apple-ID to show where they are. I rather be able to change my batteries myself, as i have always. This is just bullshit.

  3. VRTemjin

    |Author

    I was advising a customer that we could probably save money on a new Apple laptop for him by buying a 3rd party hard drive and RAM upgrade. But Apple made a liar out of me, as the RAM and SSD in those Macbook Pros are soldered directly to the motherboard. So now if one of those components were to fail, I literally could not fix it with new parts.

    Even if we win the right to repair one of those, it would be too meticulous to do the way they designed it without just shelling out for a new motherboard, which will be at an exorbitant cost.

  4. Is_this_Sparta_

    |Author

    The article mentioned Microsoft as also being anti right to repair however their products are usually easy to take apart and modify except for the fact that it will remove your key if you change components, unless they’ve changed, what else do they do?

  5. vasilenko93

    |Author

    Everyone has the right to repair, nobody has the right to repair and if they **** up expect Apple to hold their warranty. A warranty is to cover a device that broke on its own; for example if with regular use my screen become unresponsive

  6. HyruleJedi

    |Author

    I agree with right to repair.

    BUT

    Right to repair does not mean ‘right to **** up and hold Apple accountable for your **** up’ so if you repair your phone, and **** it up… you are still under contract so you still owe payments, and if you bought it outright, its officially out of warranty. Then you are the hook to buy a new full price phone(this is the piece that should stop 99% of people from fixing their own phone/computer)

  7. WiseChoices

    |Author

    It is explaining exactly why I wouldn’t buy an Apple product.

    Although, you couldn’t pry the tiny iPod that I got many years ago as a gift out of my hands. It is wonderful.

    I seem to be conflicted over it.

  8. ANBU_Black_0ps

    |Author

    I think people should have the right to repair the things that they buy should they so desire to. After all, they own it.

    But, I don’t think the company should be held liable for anything that happens to them either during the repair process or after it.

    Once you break the proverbial seal, everything happens is all on you.

    If you decide you want to try and repair (insert gadget here) and it catches fire and burns down your house, you lose a finger, suffer chemical burns, or causes harm to other people, don’t go running back to Apple, or Sony, or Google, or whatever company with a lawsuit.

    The right to repair should also assume all liability in perpetuity after the repair and void all warranties and commitments by the company.

  9. l-rs2

    |Author

    I live in the European Union. Part of me hopes at some point this is outlawed. Maybe even bring back user replaceable batteries. Out of warranty but fine otherwise, the repair guy I used managed to crack the screen of my phone trying to get in. **** the environment / my wallet, right.

  10. xsvspd81

    |Author

    **** apple. I’ve repaired dozens of iPhones. Not once has anyone in my family had to go to the “genius” bar. Thank you ifixit and ebay and amazon.

  11. Link9454

    |Author

    Right to repair stuff is going to be a big thing once self-driving cars come into the picture. We are going to have to find a carefully defined middle ground between right to repair and safety.

    If we don’t, at some point, a man named Bob is going to decide he knows better then [insert auto manufacturer here] and attempt to repair it or reprogram it himself. And one of these days, you’re going to be coming down the road and Bob is going to be coming the other way, and there will be a massive accident if he’s screwed something up.

    All I can think of is the days I worked technical support for a computer company, and a co-worker legit had a guy who didn’t know that there wasn’t an “Any” key when he got a message to “Press any key to continue.” I don’t want that idiot to start modding software on a car using poorly written instructions he found on a forum because he wanted to go faster.

    That said, I also understand the frustration of being locked into to one company for repairs. My nearest Apple store is almost 100 miles away and I used to repair cell phones, including iPhones for Batteries+Bulbs. I’ve never gotten insurance on a phone because I know I can fix them myself for a small amount of money, which beats driving 200 miles round trip and paying an arm and a leg for a repair that could take a long time to complete.

  12. woo545

    |Author

    I was showing a 17 yr old how to replace a screen on her iPhone 7. 4 hrs later, holy pain in the ***. Have the components were glued to the screen and needed to be removed an transfer. Not to mention the need for yet another specialty screw driver, A Y000, I only have down to a Y1 or Y0.

  13. Shnazzyone

    |Author

    Know what’s fun? I still hold onto an 4s purely for my podcasts and MP3’s as the 4s is still relatively repairable compared to modern iphones and that way I don’t have to waste space on my work phone. After the updates were [supposed] to end, I upgraded my battery to a third party one once the official battery started to fail. After a year and a half, suddenly it’s getting prompts to update. If I update, it bricks unless I find the battery I swapped out and put it back in. No way to permanently disable the updates. It will prompt for this update that I have verified WILL BRICK MY PHONE for the rest of the time I own it. Unless I find an official iphone battery to jam into it while it updates.

    **** apple.

  14. happyscrappy

    |Author

    Indicating to the customer whether a repair on the most dangerous part of their phone was unauthorized or not is bullshit?

    None of this would be necessary if every person knew exactly what was up. If every shop was completely straightforward. But what happens when you take your phone to a place for a repair expecting a factory-style repair and you get an unauthorized repair instead? Now you potentially have a device more dangerous than you expected. And with this you’ll know.

    It makes sense. I would put this action probably 25% customer information and 75% Apple CYA. If your phone catches fire and you didn’t know it was repaired in an unauthorized manner then it affects you and it might affect Apple too as you would sue them, not knowing about the repair. And they probably care about you some, and they certainly care a lot about not getting sued (and not paying out).

    Look at this:

    https://www.theregister.co.uk/2012/05/06/screw_caused_iphone_fire/

    This stuff does happen. Customers can end up with shoddy repairs and not know. And it does affect them.

    Apple’s action doesn’t stop people from getting unauthorized repairs. It stops them from not knowing they did. It seems like a good move to me.

  15. It’s bigger than just Apple. Much.

    >Frankly, if you hear the stories from people struggling to deal with the deluge of unfixable products, you understand why ***there have been 20 states with active Right to Repair bills so far in 2019.*** If you ask me, these stories are why the issue has entered the national policy debate. Stories like what happened to Nebraska farmer Kyle Schwarting, whose ***John Deere combine malfunctioned and couldn’t be fixed by Schwarting himself—because the equipment was designed with a software lock that only an authorized John Deere service technician could access.***

    https://www.wired.com/story/right-to-repair-elizabeth-warren-farmers/

  16. IronBENGA-BR

    |Author

    It’s so trashy that some of the most lauded “innovations” Apple brought to the tech market are actually renditions of the most despicable and destructive industrial practices. Brutal outsourcing, blatant and scorching programmed obsolescence, crunching and abusing employees… And people fall for this ****.

    Edit: As the article points out, one can add “cooky and abusive customer service” to that list

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